Refund policy

At Forge Officials, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, your item must:

Be unused, unworn, and unwashed.
Be in the same condition as received.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfumes, odors, damage, or alterations.
Include proof of purchase or your order number.

Forge Officials reserves the right to refuse returns that do not meet these requirements.

2. How to Request a Return

Before returning your item, please contact our customer support team for approval.

Contact Information

Email: forgeofficials@gmail.com

Please include:

Full name
Order number
Reason for the return
Photos of the product (if damaged, defective, or incorrect)

Once approved, we will provide return instructions and our return address.

Returns sent without prior approval will not be accepted.

3. Return Shipping

Customer Responsibility

Unless the return is due to an error by Forge Officials (such as a damaged, defective, or incorrect item):

Customers are responsible for arranging and paying for return shipping.
We do not provide prepaid return shipping labels for standard returns.
We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

Contact us within 48 hours if you receive:

A damaged item
A defective product
The wrong item
An item with missing parts

Email: forgeofficials @gmail.com

Please include clear photographs of the issue.

If approved, we may offer:

Replacement
Exchange
Full refund (as voucher for website)

5. Exchanges

If you would like a different size, color, or product:

Follow these steps:

Request a return using the process above.
Place a new order after your return has been approved.

All exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective.

Items excluded from returns:

Swimwear with removed hygiene seals
Clearance or final sale items
Promotional or discounted products
Items showing signs of wear, washing, alteration, or misuse

If you're unsure whether your product is eligible, please contact us before placing your order.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

Approved refunds

Refunds are processed to your original payment method within 7–10 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.

Please note

Original shipping charges are non-refundable.
Return shipping costs are the customer's responsibility unless the return is due to our error.
Customs duties, taxes, payment processing fees, and third-party charges are non-refundable where permitted by law.

8. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

9. Consumer Rights

Nothing in this policy limits your rights under the applicable consumer protection laws of the United Arab Emirates.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Forge Officials