Shipping policy
At Forge Officials, we are committed to delivering your order safely and on time.
1. Shipping Charges
Included Shipping
- Shipping costs are already included in the product prices displayed on our website unless otherwise stated.
- If a refund is approved, the original shipping cost may be deducted from the refundable amount, even if shipping was included in the product price.
2. Order Processing
Processing Time
- Orders are processed within 1 business day after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Estimated Delivery
Orders are typically delivered within 2–3 business days after dispatch.
Delivery times may vary due to:
- Weather conditions
- Public holidays
- Courier delays
- Remote delivery locations
- Other unforeseen circumstances beyond our control
4. Failed Deliveries
Customers are responsible for providing accurate shipping information.
A delivery may fail if:
- The order is refused upon delivery.
- An incorrect or incomplete address is provided.
- The customer is unavailable.
- The courier is unable to contact the customer.
If this happens:
- Shipping charges will be deducted from any eligible refund.
- Additional shipping charges for re-delivery must be paid before the order is shipped again.
5. Order Tracking
Once your order has been dispatched, tracking information will be sent via email.
6. Contact Us
If you have any questions regarding shipping or your order, please contact us.
Forge Officials
Email: forgeofficials@gmail.com